Main Duties and Responsibilities

•     Monitoring the predictive dialler on a daily basis – this includes monitoring lines, agents, campaigns and compliance thresholds
•     Uploading and monitoring SMS, IVM and email campaigns
•     Controlling pacing of SMS, IVM and dialler campaigns on a daily basis
•     Reporting findings to Head of Operations on a daily basis
•     Uploading web portal strategy campaigns
•     Assist with ad hoc projects
•     Any other duties assigned by manager

Preferred Skills

•     Must be from a call centre background.
•     Experience of managing multiple tasks/objectives simultaneously
•     Previous dialler, SMS and IVM experience is necessary.
•     Good communication skills
•     Ability to work in a fast paced environment and work under pressure

Person Specification

•     A quick learner, who is self-motivated
•     Attention to detail
•     Organised - Good time management
•     Able to work alone and as part of a team
•     Good communication, presentation and influencing skills